Thursday, February 15, 2018

IELTS Business Development & North American Director

The ILSC Education Group is seeking an individual to fill the position of IELTS Business Development & North American Director for the existing 5 North American Official Centers (Montreal, Toronto, Vancouver, New York, & San Francisco). Reporting to Toronto’s School Director, the individual will remotely manage and support center managers in all aspects of the IELTS operation, to ensure growth, efficiency, compliance, and exceptional customer service. The post holder will be expected to occasionally travel and work some weekends.

Job Duties:
In collaboration with center managers, this individual will provide leadership and support in the following areas:
  1. Officially represent ILSC IELTS centres to the British Council, IELTS USA, agents, marketers, institutions and the general public for compliance, promotional and business development purposes
  2. Prepare and manage annual budgets and revenue reports; meet agreed profit targets of test centers
  3. Re-forecast and report on the monthly performance of centers and KPIs, including market share, growth, risks, opportunities etc.
  4. Assist center managers to monitor staffing levels and associated direct expenses in all centers to ensure efficiency and profitability
  5. Identify strengths in teams and share skills and encourage sharing across the region in order to establish common goals and shared purpose within the team
  6. Collect & analyze local market data/realities/trends and initiate efforts to continually improve test centre performance and customer journey
  7. Collaborate with the British Council & IELTS USA in market research and submission of annual marketing plans for all centers
  8. Provide support to ensure full compliance with British Council and IELTS USA, through mentoring and conducting internal audits
  9. Manage the North American IELTS test center network expansion project, by coordinating operational support to identify and open new test venues and new locations, including site visits and training.
  10. Ensure the timely roll-out of marketing and promotional initiatives, digital & SM strategies, and content creation
  11. Lead strategic operational initiatives – e.g. monitoring waiting lists to open new sessions, or spot opportunities, drive and deploy resources to best meet market needs, bridge the gap between operation and the business development plans  
Essential Qualifications, Skills, and Attributes: 
  • Undergraduate required, graduate degree in a business-related discipline preferred.
  • 3 to 5 years of management or business development experience in an IELTS center with:
    • Demonstrated success in business development & growth,
    • Demonstrated leadership skills to inspire a diverse team and create a shared vision,
    • Demonstrated ability to manage people, projects, resources, partnerships, and risk,
    • Demonstrated ability to set goals, manage multiple tasks, meet deadlines in a environment, with minimal supervision.
  • Strong verbal & written communication skills.
  • Strong problem solving and critical thinking skills.
Contact Information: 
Please submit a cover letter and resume via email to